Quick answers to help you get back on track.
What is the best way to report a bug or technical issue?
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Email
rchaitanya@finabilitysciences.com with a clear description of the issue, any error messages, and steps to reproduce it. Attaching screenshots or logs will significantly speed up the resolution process.
How long does it take to get a response from the support team?
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We typically respond within 1–2 business days. For urgent or production-blocking issues, please include "URGENT" in your email subject line so we can prioritize your request immediately.
I can't access my account. What should I do?
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Contact
support@findabilitysciences.com with your registered email address and a brief description of the issue. Our team will verify your identity and restore access as quickly as possible.
My data pipeline or satellite imagery isn't loading correctly. Help?
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Reach out to
rchaitanya@finabilitysciences.com for pipeline or imagery-related issues. Please include the mill name, parcel ID (if applicable), the date of the issue, and any errors you're seeing on screen or in logs.
How do I get onboarded or add new users to the platform?
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Email
support@findabilitysciences.com with the list of users you'd like to add, their roles, and the associated mill or organization. We'll handle provisioning and send access credentials directly.
Where can I find platform documentation and guides?
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Documentation is shared during onboarding and updated regularly. If you need the latest version or haven't received it, email
support@findabilitysciences.com and we'll send it promptly.
Can I schedule a call with the Stomata Labs team?
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Absolutely. Send a request to
support@findabilitysciences.com with your preferred time slots and timezone. We'll confirm a meeting within one business day.
How do I submit a feature request or product feedback?
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We love hearing from users. Send your ideas to
support@findabilitysciences.com with the subject "Feature Request." Our product team reviews all feedback regularly during planning cycles.